This quick workaround can help you fix a long list of common Internet connectivity issues. Flush DNSįlush your DNS to clear any IP address and DNS information from your computer’s cache. Go to Settings, tap General, and select Software Update. If you downloaded the app from Apple’s official website, launch iTunes, click on Help, and select Check for Updates.ĭon’t forget to check for iOS updates as well. If you’re on Windows and you downloaded iTunes from the Microsoft Store, check for updates through the Microsoft Store. On your Mac, launch the App Store, click on Updates, and hit the Update button next to iTunes. Install the latest iTunes version on your computer, and check for OS updates as well. Select the Reset cache option and hit OK. Select Preferences, and click on the Advanced tab. Launch iTunes and then click on the Edit option. If you use a Windows computer, navigate to Settings, click on Time and Language, and select Set time automatically, and then Set time zone automatically. Let your device set the date and time automatically.

On your iPhone, go to Settings, tap General, and select Date and Time. Select from the drop-down menu and let your Mac set the date and time automatically. On macOS, click on the Apple menu, go to System Preferences, and then click on Date and Time. Check your date and time settings, and make sure they’re correct.

If your computer’s date and time settings are incorrect, Apple’s servers will block the connection request.

What to Do if iTunes Can’t Verify the Server Identity Check Your Date and Time Settings If you already restarted your device but the issue persists, pursue the troubleshooting solutions below. As a result, you can’t connect to iTunes and access the App Store or cloud storage. When you connect your iPhone to your Windows or Mac computer, iTunes may sometimes fail to verify the identity of the server.

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